Features built around actual shop workflow

From customer drop-off to pickup, ShopOps keeps the repair order story together.

ShopOps is not trying to remove the advisor or technician from the process. It gives both sides a cleaner operating system for the work they already do every day.

Capture better information

Service Counter Intake

Voice intake drafts turn real drop-off conversations into reviewed complaint fields before the advisor starts the repair order.

  • Structured complaint preview
  • Advisor review before RO creation
  • No raw audio or transcript stored by default

Keep the front counter organized

Advisor Operations

Advisors can move work through intake, queue, diagnosis, authorization, approved work, QA, ready, closed, and comeback flows.

  • Workflow board and table views
  • Estimate approval history
  • Invoice snapshots and trusted corrections

Give techs the right context

Technician Workspace

Technicians see the structured complaint, assigned work, approved scope, notes, recommendations, photos, and summaries without pricing noise.

  • Clear approved work scope
  • Supplemental recommendation flow
  • Private RO media support

AI as an overlay, not a replacement

Human-Reviewed AI

AI-assisted summaries and customer message drafts help the shop write faster while keeping reviewed staff in control.

  • Diagnosis and completed-work drafts
  • Customer message draft panel
  • Accept-before-use workflow

Repair-order lifecycle

A workflow board that matches how work moves through a real independent repair shop.

Stage 1

Intake

Stage 2

Job Queue

Stage 3

Diagnosis

Stage 4

Authorization

Stage 5

Approved Work

Stage 6

In Progress

Stage 7

QA

Stage 8

Ready

Stage 9

Closed

Want to see the counter-intake flow in a real demo?

The strongest demo path is service counter intake to advisor review, then repair order creation, technician context, estimate approval, QA, invoice, and customer message draft.

Request Demo